Refund Policy

Effective Date: August 30, 2025 Last Updated: August 30, 2025

At VBRAE, we aim to create a fair and secure marketplace for both buyers and sellers. While most transactions go smoothly, we understand that issues can arise and we’re here to help resolve them transparently.

All Sales Are Final — With Exceptions

All purchases made on VBRAE are considered final. However, refunds may be granted in specific cases, including:

• The item received is not working

• The item is significantly different from its description

If you experience either of these issues, you can initiate a dispute through our Resolution Centre.

Resolution Centre Support

Every transaction on VBRAE is backed by our Resolution Centre, which allows buyers and sellers to resolve disputes directly. If you encounter a problem with your order—such as a redeemed key or incorrect product you’ll be able to choose from the following resolution options:

• Code/Key Issue

• Request Refund

• Request Replacement Key

• Other (e.g., exchange link or alternative solution)

You may select your preferred resolution, and the seller will respond accordingly. If the seller cannot fulfill your request (e.g., no replacement available), they may choose to issue a refund instead.

Seller Response Time

To ensure timely resolution, sellers are required to respond to disputes within 24 hours of the case being opened. This includes either replying to the buyer or initiating the proposed solution. Delays in response may result in VBRAE support stepping in to assist or resolve the case directly.

Dispute Resolution Methods

Buyers and sellers have full control over how disputes are resolved. You can choose the resolution method that works best for both parties, with the help of VBRAE Customer Support if needed.

Resolution methods may include:

• Negotiation – Buyer and seller work together to find a solution

• Mediation – A neutral third party helps both sides reach an agreement

• Arbitration – A neutral third party makes a binding decision

• Conciliation – A third party facilitates communication and understanding

VBRAE support monitors all disputes and is available to assist if communication breaks down or clarification is needed.

Disputes can be opened at any time after purchase. However, we encourage users to report issues as soon as possible to ensure faster resolution and better support.

Importantly, decisions can be updated or reversed if new evidence is presented. For example, if a buyer shows proof that a key was already redeemed, or a seller provides evidence of delivery, the outcome may be adjusted accordingly.

Our Promise

We believe every customer should receive what they paid for or get their money back. If you have questions or concerns, you're always welcome to open a support ticket.

We’re here to help.